Returns/Exchange Policy

Returns/Exchange Policy


Satisfaction is Our Main Priority!



We will refund your entire order if you are not happy, no questions asked.

Our return policy lasts 30 days from the time you RECEIVE the item.

 

To return your item(s) please click here

 




Return Policy

We understand that a lot can happen from the time you place an order, to the day it arrives on your doorstep. Whether you change your mind, or the product was not up to par, you have 30-days from the day you receive your item(s) to qualify for a full refund.

We tend to not accept returns past 30 days since you received the item. To be eligible for a return, all items must be unused and in the original condition received in. If you are truly unhappy with your purchase, email us at support@soundlyliving.com and we can work together to find a solution.

 

Refund Process

To start a return, visit our Returns Centre and follow the instructions provided.

We will always aim to process your refund in a timely matter but many factors can affect when your order is completely refunded. If you experience any issues with a refund, email us your original order number and a brief description of what happened to support@soundlyliving.com

 

Exchanges

To qualify for an exchange, all items must be in original, unused condition. If you choose to exchange for an item of higher value, you will be responsible for covering the difference in price.

 

Shipping

At this time, we are unable to cover shipping costs of return items. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you are eligible for a refund, the cost of return shipping will be deducted from your refund.

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