Frequently Asked Questions

Q

What Is Your Return Policy?

A

We accept returns for unused items up to 30 days after you receive it. View our full return policy here.

Q

How Do I Return An Item?

A

To start your return process, please visit our Returns Centre and follow the instructions provided.

Q

What Do I Do If I Received The Wrong Item Or My Item Is Defective?

A

We truly hope this never happens but sometimes things are out of our control. Please send us an email with your order number and a description of what went wrong at support@soundlyliving.com.

Q

How Do I Exchange An Item?

A

We get it, sometimes an item arrives and it is not what you expected. To exchange an item, please send us an email with the item you would like to exchange for, your original order number and any other details at support@soundlyliving.com. Provide a note with the exchange information and ship the package to: 1 Market – 36th Floor San Francisco CA 94105 USA

Q

How Much Is Shipping?

A

Shipping costs can vary depending a number of factors including: the product ordered, the total weight, and shipping destination. For promotional items, shipping starts at $4.95. As our products are shipped out from our various international warehouses, your shipping cost will be determined at checkout.

Q

Where Do Your Items Come From?

A

In order to fill our catalog with what we believe are some of the best products out there, we have search far and wide. We source products from all around the globe!

Q

Do You Ship Internationally?

A

Yes, Soundly Living ships to over 200 countries including the USA , Canada, Mexico, UK & Brazil. Find out at checkout whether your country is eligible for international shipping.

Q

How Do I Track My Package?

A

You can check on the status of your order at any time by visiting our tracking page here.

Q

How Long Does It Take For An Order To Arrive?

A

This depends on the product ordered. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. View your order status and track your purchase here. If you still have questions, email us at support@soundlyliving.com.

Q

I Ordered A Few Items, But Only Received One... Where Is The Rest of My Order?

A

Since all of our warehouses carry different items, your order could shipped separately. You may not receive one item before the next but don't panic, your products are on the way! If you still do not receive your item after one month of purchase, send us an email at support@soundlyliving.com and our team can investigate.

Q

I Have More Questions!

A

Sure, we are here to help. Drop us a line at support@soundlyliving.com and we'll get back to you as soon as we can. If you want a quicker response, please message us on Facebook Messenger here.

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Worldwide Delivery

We ship to over 200 countries & regions.
Free shipping on orders over $50.

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Shop with Confidence

Our Buyer Protection covers your purchase from click to delivery.

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24/7 Help Center

Round-the-clock assistance for a smooth shopping experience.

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